How to fix issues with Cash Drawer connection on Windows POS app after upgrading?

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If you experience an issue with your Cash Drawer connection after updating your Windows POS app, please set it up again using steps below:

  • On your Windows POS app, go to 'Settings'.
  • Select 'Cash Drawer'.
  • In the list of cash drawers, select the cash drawer model you are using.
  • Select the printer model that the selected cash drawer is connected to from the drop down list*.1_CD.png
  • Hit "Test".
  • Confirm opening of the cash drawer in modal window.2_CD.png
  • If it was not opened, try selecting another Cash Drawer model.3_CD.png
  • Select the "Done" button to save cash drawer settings.

*If you are using a Star Micronics printer, please select M-S Cash Drawer as your cash drawer model.

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