Batching Out Issues


If your terminal is not batching out, please follow the below troubleshooting steps. 


1) Reboot your router, terminal, and POS device.  

2) Log in to POS, open the left menu and select Settings--->Terminal Setup

3) Save the serial number of the PAX device that shows on the screen.

4) Select the X on the right of the terminal's information to remove it and then select the Done button.

5) After the PAX device fully reboots, return to the Terminal Setup screen in POS.

6) Select the Add Terminal button and then re-enter the PAX's serial number in the Enter Serial Number field.   

7) Select Submit, followed by Done 

  • Your terminal should now be able to continue batching out. 
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