Credit Card Payments

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Table of Contents

Requirements

Instructions

 

Overview

 Freedom customers can process credit card payments on eHopper once their credit card terminal is set up (either Pax or Poynt).

 

Requirements

  • Must be a Freedom Package customer and have installed the Credit/Debit POS Integration app in the Back Office App Directory.

  • Before you can process credit card payments, you must first select the payment gateway in the Payment Gateway tab in Register Settings on Back Office.

  • Terminal must be set up on Terminal Setup page in POS. 
  • Credit card payments are only available when online and when device is connected to same network as terminal.
  • Can only be performed by Administrator, Manager, and Salesperson employee roles. 

 

Instructions

1. After selecting one or more product(s) in the catalog, click on the green All Payments button on the bottom left of the screen.

 

2. Select Credit Card as the payment method.

 

3. On the Credit Card Payment screen, either swipe the card or click on the Enter card manually switch to enter the card info manually.

 

4. If inputting manually, enter the card number and expiration date in their respective fields, using the calculator or your keyboard and then click the Done button. 

 

5. Under Tips & Signature, check off the box of where the customer will add tips and/or input signature: either On screen or On receipt

Note: If the EBT app is installed, only signatures will be enabled and not tips. If the Tips & signature on POS shown: box is not checked on the Tips tab in Back Office Store Settings, neither tips nor signature will be enabled and the sections will not appear.

6. Click the Continue button.

  • If the On Receipt option was selected, enter the tip amount after the order is processed on the Tips page of POS, accessed from the left navigation menu and then close the batch. 
  • If the On Screen option was selected, it will take you to the Tips screen, where you can enter the tip amount on the calculator, selecting to input it as either a percentage or currency amount.

 

7. If did not choose to enter card info manually, swipe the card on your terminal.

8. On the Receipt screen:

  • On the right side, you can have the customer input their signature, choose the Receipt language in the drop-down and select either to Print receipt and/or Email receipt.
  • You also have the option to Print kitchen receipt if enabled for one of the products in the order in the Products section of Back Office.

Click DONE to finalize the payment.

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